Refund Policy

Digital products are delivered electronically and are accessible immediately upon purchase. Due to the nature of digital goods, we generally do not issue refunds once a file has been downloaded or accessed.

We will issue a full refund if you request one within 7 days of purchase AND the guide has not been downloaded or accessed. To verify this, we check Paddle’s delivery logs.

If you are a consumer located in the European Union or European Economic Area, you have the right to withdraw from a digital content purchase within 14 days of the transaction date under the EU Consumer Rights Directive (2011/83/EU).

Important: Under EU law, you lose the right of withdrawal once you have started downloading or streaming the digital content, if you have explicitly consented to the performance beginning before the end of the withdrawal period and acknowledged that you thereby lose the right of withdrawal. Our purchase flow obtains this consent before granting access.

If you have not yet accessed the content, you may exercise your withdrawal right by contacting us at support@launchkbeauty.com within 14 days of purchase. We will process your refund within 14 days of receiving your withdrawal request.

If the digital product is defective, corrupted, or materially different from its description, you are entitled to a full refund regardless of whether the content was downloaded. Contact us within 30 days of purchase with a description of the issue.

Digital product refunds are processed through Paddle. Paddle is the merchant of record for these transactions and handles VAT accordingly. Refunds are returned to your original payment method and typically appear within 5–10 business days depending on your bank.

You may cancel your subscription at any time from your dashboard or by contacting support@launchkbeauty.com.

• Cancellation takes effect at the end of your current billing period
• You retain full access to all paid features until the end of the paid period
• No partial refunds are issued for unused time within a billing period
• After your subscription ends, your account reverts to the free Explore tier. Your Brand Brief and pipeline data are preserved and accessible if you resubscribe

Insider and Partner plans include a 7-day free trial for new subscribers.

• Cancel during trial: Cancel at any time during the 7-day trial period and you will not be charged. No payment will be processed.
• Trial expiration: If you do not cancel before the trial period ends, your payment method will be automatically charged the applicable monthly subscription fee.
• One trial per account: Free trials are limited to one per user account. If you have previously subscribed, you are not eligible for an additional trial.

You may upgrade or downgrade your subscription plan at any time. Upgrades take effect immediately with a pro-rated charge for the remainder of the billing period. Downgrades take effect at the start of the next billing period.

We do not offer refunds on the basis that AI matching or RFQ services did not produce a specific business outcome. Our platform provides tools, matching recommendations, and communication facilitation — business results depend on many factors outside our control including your execution, manufacturer responsiveness, market conditions, and regulatory requirements.

Premium directory listing subscriptions are billed monthly in advance. You may cancel your subscription at any time from your account dashboard or by contacting support@launchkbeauty.com.

• Cancellation takes effect at the end of the current billing period
• No partial refunds are issued for the unused portion of a current billing period
• Your listing will remain active until the end of the paid period

If a technical issue prevents your listing from appearing on the Site for more than 3 consecutive days during a paid period, you may request a pro-rata credit for the affected days. Report downtime issues to support@launchkbeauty.com within 14 days of the incident.

EU consumers have a 14-day right of withdrawal from subscription contracts. If you have not yet benefited from any premium listing features, you may withdraw within 14 days of subscription activation for a full refund. Once premium features have been provided (e.g., enhanced profile tools have been activated), the right of withdrawal is consumed.